Shipments and delivery
BuyGems uses fast & reliable shipping methods to get your gems to you quickly and economically. We ship all our gemstones via Registered International Airmail shipping service, trackable online (on USPS.com for US customers) that require signature on delivery.
Packages are generally dispatched within 24-48 hours after receipt of payment. Delivery estimated time is usually 5-15 workling days, can be more or less depending on delivery destination.
Shipping fees includes handling and packing fees as well as postage costs. We advise you to group your items in one order to save shipping cost, you only need to insert the gemstones in the Cart and proceed to checkout when done.
We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect our fragile objects. We never had problems of broken or chipped gemstones delivered.
Boxes are amply sized and your gemstones are well-protected.
Some countries apply some fees and taxes, shipment import fees and taxes are out of our control. So import tax or duty is under the buyer’s responsibility.
All our gemstones are in stock and shipped within 24 hours.
In case of problem or issue please contact us, we are glad to help you to assist you as efficiently as possible.
Returns and refund
30 days satisfaction guarantee!
We strive for customer satisfaction above all else. If within 30 days of receiving your gemstone(s) you become dissatisfied with your order, you may return it to us in original & undamaged condition. Gems may only be returned during this 30 day inspection period.
Please do not refuse postal delivery, you can cancel an order before it has been shipped. If the order is refused after shipped, the customer shall bear responsibility for the full value of the items if lost and all brokerage charges and duties incurred upon its return.
All refunds are made via the same method as payment received. Usually via Paypal. Shipping, insurance and credit card processing costs are non-refundable. There is so a 10% restocking fee applied on the checkout price to cover paypal fee and general expenses. Shipping cost to deliver the gemstone and shipping fee to return the gemstone are under buyer responsibility and will not be refunded by BuyGems.
Before starting a refund we invite you to send us an email and contact us with your intention, so we can take care of your case and proceed in the best way for you.