Returns and refund
Buy with confidence you have 30 days inspection period! Satisfaction Guarantee!
If you don’t like your gemstone you can contact us and ask for a refund, no question asked, no restocking fees, no hidden cost!
We strive for customer satisfaction above all else. Our mission is your satisfaction so if within 30 days of receiving your gemstone(s) you become dissatisfied with your order, you may return it to us in original & undamaged condition and ask for a refund.
Gems may only be returned during this 30 day inspection period.
Please do not refuse postal delivery, should you wish to cancel an order after it has been shipped, but before it has been delivered. If the order is refused, the customer shall bear responsibility for the full value of the items if lost and all brokerage charges and duties incurred upon its return.
All refunds are made via the same method as payment received. Usually via Paypal. Shipping and return costs are non-refundable. There is not restocking fee applied on the checkout price.
Before starting a refund we invite you to send us an email and contact us with your intention, so we can take care of your case and proceed in the best way for you.
We are focused on customer satisfaction, we know how is important for us and our business the word of mouth and to have happy customers, this is our main source of advertising, so you are very important for us.
We have 100% positive feedback on previous activity on ebay, where we tryed to make some test and try to sell some gemstones from our collection, receiving 5 stars service and product reviews, on our website you can see some screenshot that proves our positive feedback, and how happy were our previous customers.